Terms & Conditions

Zanobia Tourism provides travel-related services including, but not limited to, hotel bookings, flight reservations, transfers, holiday homes, corporate travel arrangements, and other related travel solutions.

By using our website or booking through us, you confirm that you are at least 18 years old and legally able to enter into binding agreements.

All services offered by Zanobia Tourism are subject to availability and confirmation. We reserve the right to modify, update, or discontinue any service without prior notice.

Descriptions, images, and travel information displayed on the website are provided for general guidance and may be subject to change by hotels, airlines, transport providers, or other third-party suppliers.

All bookings are subject to confirmation and availability at the time of reservation.

Full or partial payment may be required to confirm a booking, depending on the type of service booked. By making payment, you confirm that all booking details provided are complete and accurate.

Zanobia Tourism reserves the right to cancel any unconfirmed booking or hold no responsibility for price changes occurring before payment is completed.

All prices are subject to availability and may change without prior notice until the booking is fully confirmed.

Quoted prices may include only the services specifically mentioned in the booking confirmation. Additional charges, taxes, tourism fees, baggage fees, security deposits, or service fees imposed by third-party providers may apply separately unless clearly stated otherwise.

Cancellation, amendment, and refund policies vary depending on the hotel, airline, property, transport provider, or other service supplier involved.

Some bookings may be non-refundable, non-changeable, or subject to cancellation charges. Any request for cancellation or amendment must be made in writing and will only be processed subject to the supplier's policy.

Refund timelines, where applicable, depend on the policies and processing times of the relevant supplier and payment provider.

Clients are solely responsible for ensuring they hold valid passports, visas, identification, health documents, insurance, and any other travel documents required for their journey.

Zanobia Tourism shall not be held liable for denied boarding, refused entry, missed flights, delays, or losses resulting from incomplete, incorrect, expired, or missing travel documents.

It is the client's responsibility to verify all travel requirements before departure.

Zanobia Tourism acts as an intermediary between the client and third-party service providers such as hotels, airlines, transport companies, holiday home operators, and other suppliers.

While we carefully select our partners, we do not own, manage, or control these third-party services unless explicitly stated. Accordingly, we are not liable for the acts, errors, omissions, service interruptions, delays, cancellations, injuries, losses, or damages caused by third-party providers.

Any special request, including but not limited to early check-in, late check-out, room preference, meal preference, baggage requirements, accessibility support, or other travel preferences, is subject to availability and cannot be guaranteed unless confirmed in writing.

Clients are expected to behave respectfully and in accordance with the rules and regulations of the service providers they use.

Zanobia Tourism reserves the right to refuse service or cancel arrangements, without liability, if a client's conduct is deemed inappropriate, unlawful, abusive, or likely to cause disruption or harm.

To the fullest extent permitted by law, Zanobia Tourism shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of enjoyment, loss of opportunity, loss of profits, missed connections, or business interruption arising from the use of our services or website.

Our liability, where applicable, shall be limited to the amount paid directly to Zanobia Tourism for the specific service giving rise to the claim.

Zanobia Tourism shall not be liable for failure, delay, or disruption in performing its obligations where such failure results from events beyond reasonable control, including but not limited to natural disasters, extreme weather, government restrictions, war, civil unrest, pandemics, strikes, transport disruptions, or other force majeure events.

All content on this website, including text, branding, logos, images, and design elements, is the property of Zanobia Tourism unless otherwise stated and may not be copied, reproduced, distributed, or used without prior written consent.

You agree not to use this website for unlawful purposes, fraudulent bookings, or any activity that may harm Zanobia Tourism or its users.

Any personal information collected through the website or during the booking process will be handled in accordance with our Privacy Policy.

By using our services, you consent to the collection and use of your information as required for booking, service delivery, customer support, and legal compliance.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

Zanobia Tourism reserves the right to update or modify these Terms & Conditions at any time without prior notice. The updated version will be published on this website and will take effect from the date of publication.